Privacy Policy for Osteria del Borgo Antico Online Platform

This privacy policy describes how Osteria del Borgo Antico collects, uses, and protects the personal information of users of our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with the General Data Protection Regulation (GDPR) and applicable Italian data protection laws.

Information We Collect

We may collect and process different types of information when you interact with our site:

1. **Information you provide directly:** This includes any information you voluntarily submit, such as when you fill out forms, send us messages through the site, or use interactive features if available. This might include your name and contact details, details about a request or reservation (if applicable), or feedback you provide.

2. **Information collected automatically:** When you visit our site, certain information may be automatically collected by our systems. This can include your IP address, browser type, operating system, device information, pages viewed, referring website, and the time and date of your visit. This data helps us understand how visitors use our site and improve its performance.

3. **Information from cookies and similar technologies:** Our site uses cookies and similar tracking technologies to collect information about your browsing behavior. Please see the "Cookies" section below for more details.

How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our online platform.
To understand and analyze how you use our site and services, helping us to improve them.
To personalize your experience on our site.
To communicate with you, respond to your inquiries, and provide customer support.
To process and manage any requests or reservations you make through the site (if applicable).
To detect and prevent fraud and other illegal activities.
To comply with legal obligations and protect our rights.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

**Your Consent:** Where required, we rely on your explicit consent to collect and process certain personal data, such as for the use of non-essential cookies or specific marketing communications. You have the right to withdraw your consent at any time.
**Performance of a Contract:** We process your data when it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing a reservation).
**Legitimate Interests:** We may process your data based on our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, site functionality, security, and understanding user behavior.
**Legal Obligation:** We may process your data when necessary to comply with a legal obligation to which we are subject.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information in the following circumstances:

**With Service Providers:** We may share data with third-party service providers who perform services on our behalf, such as hosting, analytics, and technical support. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
**For Legal Reasons:** We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety or the rights, property, or safety of others.
**Business Transfers:** In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Under the GDPR, you have certain rights regarding your personal data:

**Right of Access:** You have the right to request access to your personal data and obtain information about how we process it.
**Right to Rectification:** You have the right to request that we correct inaccurate or incomplete personal data about you.
**Right to Erasure ('Right to be Forgotten'):** You have the right to request the deletion of your personal data under certain circumstances.
**Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
**Right to Object to Processing:** You have the right to object to the processing of your personal data where it is based on our legitimate interests or for direct marketing purposes.
**Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller, where technically feasible.
**Right to Withdraw Consent:** If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the address provided below. We will respond to your request in accordance with applicable law.

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Cookies

Our site uses cookies, which are small text files placed on your device to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can manage your cookie preferences through your browser settings or, where available, through a cookie consent tool on our site.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Osteria del Borgo Antico
14 Via dei Tribunali
80138 Naples, Campania
Italy